Customer feedback can help shape any business and better recognize meet the expectations and needs of customers - this is especially true for foodservice establishments. Earning a negative review can cost you revenue and less your organization’s reputation, making it extremely important for foodservice professionals to take these reviews seriously and find a way to combat them or make them right. Here’s what you need to know about how your restaurant or foodservice business can combat negative reviews online.

 

Most Canadians are vigilant and aware of food safety processes when dining out, but multiple studies show that they are not nearly as aware of their own food safety practices in the home. A recent poll conducted by the federal government revealed that Canadians are actually becoming less aware of proper food handling and preparation guidelines, as well as the dangers associated with foodborne illnesses. The study revealed that even pregnant women and seniors responded that they do not feel more at risk for developing foodborne illness or food poisoning.

 

Your customers deserve the highest quality food and complete transparency about where that food originated from - this is complicated through widespread incidences of food fraud. Food fraud is the deliberate misrepresentation of food products offered through foodservice establishments and other food sale outlets for monetary gain. Often, many establishments are completely unaware that it has taken place as it can take place at any time in the supply chain. It’s important for foodservice professionals to understand how you can ensure that your business is not a victim of this shady practice in the future.

 

As of July 1, 2018, Ontario food safety regulations have changed drastically for food service operators around the province. Food Premises regulations under Ontario’s Health Protection and Promotion Act will require restaurant and food service establishment operators to ensure the presence of at least one certified food handler through every shift. This regulatory update means big changes for Ontario restaurants, especially for small and midsize establishments. Here’s what you need to know about the new food premises regulations.

 

This has been a requirement of many municipalities in the past, but now smaller towns and cities without these regulations and food service businesses in rural Ontario are required to have a certified safe food handler onsite at all times.

 

The summer wedding season is here. Weddings have a whole host of potential issues - one of the least talked about of which is food safety. DIY weddings are increasing in popularity, with the hosts trying to take on as much responsibility as possible in order to control costs. Whether you’re looking at choosing between a caterer or taking a DIY approach, or you’re a foodservice company working hard in wedding season, here are a few examples to show why you should always keep food safety in mind.