Online learning is a quick and convenient way to train your employees in everything they need to know about food safety, but not every business is equipped with the resources to run a digital classroom. That’s where we come in.
Meet Mark, a Corporate Training Manager at one of Canada’s largest chain of restaurants. While his responsibilities are many, the main focus of his job is dedicated to assessing the training needs of the company’s restaurant chains, evaluating the effectiveness of these training programs, and occasionally hiring consultants.
Elaine is a Quality Assurance Manager at the head office of a large chain of Canadian restaurants, and her days are devoted to fact-checking data, collating data, and feeding all of that information into various reports. Despite how boring that sounds, Elaine loves her job because she knows she plays a key role in helping her franchise owners and everyone else in the business be the best they can be.
Chipotle went to market with a unique strategy for a fast food chain: use fresh, local, and in some cases organic ingredients to create a unique experience for customers. Its vision and marketing tapped into the current anti-fast-food zeitgeist, and it worked. Chipotle became America’s “healthy” fast food option.
But in 2015 the filling started to fall out of Chipotle’s burrito. A total of five outbreaks occurred in its stores across America, with a number of customers coming down with E. coli poisoning, norovirus, and salmonella poisoning. The culprit was, obviously, a lack of attention to food safety procedures. It quickly became clear that the company’s culture was not focused on food safety or transparency in the wake of the earlier outbreaks in July and August. By the time the outbreaks occurred in the fall, Chipotle was in full crisis management mode as its company stock dropped 30% in the course of one month.